Oui, nous expédions partout dans le monde. Des frais d'expédition s'appliqueront et seront ajoutés à la caisse. Nous organisons des remises et des promotions toute l'année, alors restez à l'écoute pour des offres exclusives.

Ca dépend d'où tu es. Les commandes traitées ici prendront 5 à 7 jours ouvrables pour arriver. Les livraisons à l'étranger peuvent prendre de 7 à 16 jours. Les détails de livraison seront fournis dans votre e-mail de confirmation.

Nous utilisons tous les principaux transporteurs et partenaires de messagerie locaux. Il vous sera demandé de sélectionner un mode de livraison lors du paiement.

All pre-ordered items are not guaranteed to be delivered by their estimated dates on our website.

All dates given are subject to change without notice.

Please contact our customer service to get the latest update on the status of your order in case you have not received your item by the estimated date on our website.

Email: support@matsuru.ca

Pre-orders cannot be cancelled if customer changes his mind. If customer decides to cancel. Please click under "Order Cancellation" tab for more information.

Nous visons toujours à nous assurer que nos clients aiment nos produits, mais si vous avez besoin de retourner une commande, nous sommes heureux de vous aider. Envoyez-nous simplement un e-mail directement et nous vous guiderons tout au long du processus.

We offer a 30-day return period from the date of purchase.

The customer is responsible for covering the shipping cost for the return of the mats to our facility. Any shipping cost paid for shipping to its original destination won't be refunded. Returns for mats will carry a 10% restocking fee. 

The mats must be in its original packaging and they must be in brand new condition. If mat is not returned in its original packaging then it won't be accepted back into our facility and the customer will be responsible for the shipping cost back to its original destination.

We don't accept returns of custom mat orders unless the product received is damaged. Custom orders that are to be replaced are subject to lengthy delays for re-production. Customer must wait until the mat order is fully produced and shipped prior to sending back the original custom mat order with defect.

Rules for identifying a damage or defect:

Any defect or damage smaller than 2 inches on the vinyl, surface or custom logo/graphics are not be considered as a real defect. Scratches to the surface and damages to the bottom foam part of Roll-Out mats are not to be considered as real damage or defect as they won't affect the performance of the mat. Only tears or defect on the vinyl surface bigger than 2 inches will be considered as real damage and make the mat eligible for returns.

For small defects smaller than 2 inches or velcro connection mats, please contact our customer support team and ask for repair kits/tape that can be provided free of charge.

Damages during transportation:

The client has 7 days to notify our company of any shipping damage after receiving the product. Failing to notify our company within 7 days will result in a perfect condition received mat. Mats that arrive damaged are to be fully returned to our warehouse and our company will arrange the transportation for its return at our own cost. 

Mats that show any defect after being received will be covered under our limited warranty, as per our MATSURU warranty detailed below, click on the link:

MATSURU WARRANTY

All orders can be cancelled within 1-2 business days of order being placed. Custom orders of mats and gis cannot be cancelled if the production and customization process has already started.

Cela dépend du créateur et du produit. Toutes les options sont décrites sur la page du produit, alors recherchez les options de personnalisation là-bas.