Frequently Asked Questions
As a customer, you may have some questions. Don't worry, we are here to help!
You mind find the answer for your questions below:
How long does it take to process and ship my order?
Orders are usually shipped within 24h* from the moment the order is placed on our website.
*Orders that require any embroidery are usually processed and shipped within 3 business days.
What if I placed my order on the weekend?
Orders placed during the weekend or holidays will be shipped on the next business day. Example, I placed my order Saturday, then your order will be shipped Monday.
How long until I receive my products?
We ship everything from our Warehouse in Boucherville-QC.
For the West and Maritimes shipping time is 3-7 business days.
For Ontario and Quebec usually 1-3 business days depending on the location.
For other territories and provinces it might take up to 7+ business days.
We offer 1-day express shipping at extra. Cost varies depending on location.
Please select your preferred shipping option at the checkout page.
What if the item I want is "out-of-stock".
We usually carry a huge inventory but some sizes sometimes run out very quickly, so if your item is "out-of-stock" then it is best if you contact us via e-mail to find out when the item will become available.
What happens if I order mats? How long to receive them?
Usually for all mat orders we ask our clients to contact us by phone or e-mail to inquire about shipping charges and delivery delay.
You should expect 2- 4 weeks before receiving your mat order.
Custom mat orders usually take 6-8 weeks for delivery.
I am a business owner or I am a head sensei, how do I access "Wholesale" prices?
If you would like to have access to our wholesale prices, please click on the "Wholesale" at the top of our page. Fill out your information our form and click "Submit"! Once we analyze your business information we will be contacting you to set up your "Wholesale" account.