Shipping/Returns

All orders for IN STOCK items are shipped within 2-4 business days from the date order is placed.

Orders for mats and fitness equipment may take up to 14 business days to be fulfilled.

SHIPPING DELAYS MIGHT OCCUR DUE TO HOLIDAY SEASON. CHECK OUT "SHIPPING DELAY" TAB, for more info on estimated arrival for your order.

"Pre-Orders" for some of our mat products may take longer to be shipped, please check the "estimated shipping date" before placing an order. This information is found below the "Pre-Order" button on the product page.

*Gi and belt orders requiring custom embroidery might take up to 10-12 business days before being shipped.

NOTE: DELIVERY OF ALL PRODUCTS is always to customer's door. If customer asks for inside delivery we will charge a $150 fee.

Read our "FAQ" section for other questions regarding shipping and fulfillment.

*MATSURU CANADA IS NOT RESPONSIBLE FOR STOLEN OR LOST PACKAGES DELIVERED WITHOUT SIGNATURE

All retail orders with a minimum cart value of $125 before taxes qualify for FREE SHIPPING with some exceptions*.

*Exceptions: FREE SHIPPING does not apply for some oversized fitness and mat products, see list of products not eligible for FREE SHIPPING below:

- Tatami Mats / Smooth Surface Mats

- Custom Roll-Out Mats (with the exception of Home Roll-Out Mats and Hybrid Roll-Out Mat)

- Crash Mats & Wall Mats

- Standard and Premium Puzzle mats

- Rubber Gym Flooring Rolls

- Power / Squat Racks

- Dummbells above 50 LBS and Kettlebells above 24 KG

- Barbells

- Plyo Box and Drop Pads

SOME REMOTE REGIONS MIGHT NOT BE ELIGIBLE FOR FREE SHIPPING, IF YOU ARE UNSURE IF YOUR ORDER QUALIFIES PLEASE CONTACT 1-833-MATSURU or send an email to support@matsuru.ca

List of remote areas in which FREE SHIPPING is not included for oversized products (mats, fitness):

Territories, New Foundland & Labrador, rural areas and postal codes with 2 zeros (ex: N0M 1Y0)

Wholesale orders with a minimum cart value of $500 (before taxes) are eligible for "free shipping". *

A $30 flat fee will be charged for all wholesale orders under the $500 threshold.

*Free shipping does not apply for wholesale orders of mats and fitness products.  

All pre-ordered items are not guaranteed to be delivered by their estimated dates on our website.

Due to a global slowdown in logistics operations and congestions at ports, we might experience delays in receiving our shipments hence delaying our delivering estimates. Please contact our customer service to get the latest update on the status of your order in case you have not received your item by the estimated date on our website.

Email: support@matsuru.ca

Pre-orders cannot be cancelled if customer changes his mind. 

Cancellation policy

Buyers remorse : Clients have up to 7 days to cancel their order, if customer decides to cancel, a 10% processing fee will not be reimbursed. This does not apply for custom orders of Mats or other equipment.  

We ship all orders from our warehouses in Boucherville-QC & Port Coquitlam-BC.

Please find below the "shipping delay" once your order is shipped:

For Ontario and Quebec usually 1-3 business days.

For the West and Maritimes shipping time is 3-6 business days.

For other territories and provinces it might take up to 7+ business days.

For quicker delivery, please select your preferred shipping option at the checkout page.

SHIPPING DELAYS MIGHT OCCUR DURING THE BUSY "HOLIDAY SEASON".

Please refer to your shipping tracking number found in your "Order Shipped" confirmation email.

You may exchange your purchased items* in its original packaging and with all tags within 30 DAYS of purchase. An exchange shipping fee will apply.

*Returns and exchanges for purchases of mats and fitness equipment will carry return/exchange shipping fees. Customer is reponsible for ensuring the item is returned in its original packaging.

Personal items such as rashguards and apparel are not eligible for exchanges.

Custom embroidered gis and belts are not eligible for returns.

Clearance & Used/Refurbished items are final sale and cannot be returned/refunded.

For returns/exchanges on all orders, please email our customer service at support@matsuru.ca