My Cart

Close

Shipping/Returns

COVID-19 Shipping Policies

We have adjusted our fulfillment/shipping policies during the COVID-19 pandemic.

All orders are now being processed and shipped within 48h-72h from the time order is placed on our website*. 聽

Mat orders may take up to 3-4 business days to be fulfilled as we now have restricted personnel working in our warehouse.

"Pre-Orders" for some of our mat products may take longer to be shipped, please check the "estimated shipping date" before placing an order. This information is found below the "Pre-Order" button on the product page.

*Gi and belt orders requiring custom embroidery might take up to 5 business days before being shipped.

Read our "FAQ" section for other questions regarding shipping and fulfillment.

Pre-Order Items

All pre-ordered items are not guaranteed to be delivered by their estimated dates on our website.

Due to a global slowdown in logistics operations and congestions at ports, we might experience delays in receiving our shipments hence delaying our delivering estimates.

Please contact our customer service to get the latest update on the status of your order in case you have not received your item by the estimated date on our website.

Email: client@matsuru.ca

Cancellation fees of 5% will apply for pre-orders if customer decides to cancel.

Free Shipping

All orders with a minimum cart value of $100 before taxes qualify for "free shipping" with the exception of some mat products.

"Free shipping" does not apply for mat products listed below:

- Tatami Mats

- Smooth Surface Mats

- Custom Roll-Out Mats (with the exception of Home Roll-Out Mats and Hybrid Roll-Out Mat)

- Crash Mats

- Wall Mats

- Rubber Gym Flooring (with the exception of Rubber Gym Tiles)

PLEASE REQUEST A QUOTE UNDER THE "GET A QUOTE" TAB LOCATED ON THE PRODUCT PAGE THAT YOU ARE INTERESTED IN.

SOME REMOTE REGIONS MIGHT NOT BE ELIGIBLE FOR FREE SHIPPING, IF YOU ARE UNSURE IF YOUR ORDER QUALIFIES PLEASE CONTACT 1-833-MATSURU.

Wholesale Shipping

Wholesale orders with a minimum cart value of $300 (before taxes) are eligible for "free shipping". *

A $25 flat fee will be charged for all wholesale orders under the $300 threshold.

*Free shipping does not apply for all wholesale orders of mat products. 聽

Shipping Delay by Province

We ship all orders from our warehouse in Boucherville-QC.

Please find below the "shipping delay" once your order is shipped:

For Ontario and Quebec usually 1-3 business days.

For the West and Maritimes shipping time is 3-6 business days.

For other territories and provinces it might take up to 7+ business days.

For quicker delivery, please select your preferred shipping option at the checkout page.

Due to the COVID-19 pandemic, shipping delays might be longer than described above!

Please refer to your shipping tracking number found in your "Order Shipped" confirmation email.

Returns/Exchanges

All orders with the exception of mat products are eligible for a free return/exchange within 30 days of order date. Products must be in new/unused/unwashed condition and in its original packaging to be eligible for a return.

Apparel, garments and compression items such as rashguards, shorts and pants are not eligible for a free exchange. A exchange/return charge will apply.

Custom embroidered gis, belts and mats are not eligible for returns. Mats made custom per client's requirements are not eligible for refunds!

Wholesale orders of gis and all other items may be returned but will carry shipping return fees.

Used/Refurbished items are final sale and cannot be returned/refunded.

For returns on all orders, please email our customer service at client@matsuru.ca

x