DUE TO A VERY HIGH VOLUME OF ORDERS please allow 7-14 business days for your order to be shipped. We expect all orders to be shipped on or before December 4th.

If your order has CUSTOMIZATION (embroidery), please allow 12-18 business days for your order to be shipped. We expect all orders to be shipped on or before December 16th.

MAT orders may take up to 5-10 weeks to be delivered. If you need RUSH DELIVERY, please contact our support team to make sure we can accommodate your request.

NOTE on mat deliveries: DELIVERY OF ALL MATS is always to customer's door. We do not perform any inside delivery!

*MATSURU CANADA IS NOT RESPONSIBLE FOR STOLEN OR LOST PACKAGES DELIVERED WITHOUT SIGNATURE.

All retail orders with a minimum cart value of $125 before taxes qualify for FREE SHIPPING with some exceptions*.

*Exceptions: FREE SHIPPING does not apply for oversized fitness and mat products, see list of products not eligible for FREE SHIPPING below:

• Tatami Mats / Smooth Surface Mats
• Roll-Out Mats (with the exception of Home Roll-Out Mats and Hybrid Roll-Out Mat)
• Crash Mats
• Wall Mats

SOME REMOTE REGIONS MIGHT NOT BE ELIGIBLE FOR FREE SHIPPING, IF YOU ARE UNSURE IF YOUR ORDER QUALIFIES PLEASE CONTACT 1-833-MATSURU or send an email to support@matsuru.ca

List of remote areas in which FREE SHIPPING is not included for oversized products (mats, fitness):

Territories, New Foundland & Labrador, rural areas and postal codes with 2 zeros (ex: N0M 1Y0)

Wholesale orders with a minimum cart value of $250 (before taxes) are eligible for FREE SHIPPING. *

*Free shipping does not apply for wholesale orders of mats and fitness products.  

All pre-ordered items are not guaranteed to be delivered by their estimated dates on our website.

All dates given are subject to change without notice.

Please contact our customer service to get the latest update on the status of your order in case you have not received your item by the estimated date on our website.

Email: support@matsuru.ca

Pre-orders cannot be cancelled if customer changes his mind. If customer decides to cancel. Please click under "Order Cancellation" tab for more information.

All orders* placed during BLACK FRIDAY are eligible for return/exchange in its original packaging and with all tags within 30 DAYS of purchase. All returns/exchanges will carry a flat shipping fee of $20.

RETURNS: If an order is returned, STORE CREDIT minus return shipping cost will be issued. NO REFUNDS will be given.

EXCHANGES: If an order is to be exchanged, the item must not be worn or washed. An exchange/return shipping fee of $20 will still apply.

*MAT ORDERS ARE FINAL SALE and cannot be returned or exchanged.

Custom EMBROIDERED items, such as gis and belts are not eligible for exchanges or returns.

CLEARANCE items are final sale and cannot be returned or exchanged.

All orders can be cancelled within 1-2 business days of order being placed. Custom orders of mats and gis cannot be cancelled if the production and customization process has already started.

For returns/exchanges on all orders, please email our customer service at support@matsuru.ca